Support

Proactive Warranty & Support for Critical Workflows

Regional Expertise & Local Presence

UAE-engineered technology backed by localized teams across GCC and Asia for rapid on-ground assistance.

Continuous Oversight

Built-in remote diagnostics with rapid issue detection and swift troubleshooting for uninterrupted high-performance operation.

Uptime Assurance

For critical and high-demand workflows, we provide standby replacement units when needed as part of our enhanced support commitment.

Ensuring Uninterrupted Performance Across Every Workflow

HOT Systems is engineered in the UAE with dedicated local research and technical teams across the GCC Asia and beyond ensuring rapid support for clients. We provide standby replacement units for critical workflows including remote diagnostics for fast issue resolution and back every product with a comprehensive three-year warranty.

GCC:

KUWAIT

Bahrain

QATAR

KSA

OMAN

UAE

ASIA:

INDIA

MALAYSIA

INDONESIA

Long-Term 3-Year Warranty

All HOT System products come with a three-year warranty with remote diagnostics standby units and regional support ensuring uninterrupted performance worldwide.

What’s covered?

All HOT Systems products are protected under a comprehensive 3-year warranty.

Remote diagnostics for fast issue detection and resolution.

Standby replacement units for critical and high-demand workflows (provided on a case-by-case basis).

Support from dedicated in-country research and technical teams across GCC, India, and Asia.

What’s not covered?

Damage caused by misuse, abuse, or unauthorized modifications.

Issues arising from natural disasters or external events beyond HOT Systems control.

Products not maintained according to operational guidelines.

Any incidental or consequential losses outside the scope of the standard warranty.

How to claim?

Contact your regional HOT Systems support team for guidance.

Provide the product details, serial number, and description of the issue.

Claims are handled in line with warranty terms and support protocols to ensure fast resolution.